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Refund policy

Returns/Exchange policy


Reimbursement
A reimbursement can only occur in case of a quality defect of a product. In this case only, a purchase can be returned within 14 days following delivery and DutchKnitwitStudio.nl will replace or if impossible compensate the customer by crediting his account with the equivalent of the purchase price. Wear is not considered a quality defect and is not covered by the warranty.


Returns
Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send an e-mail to w.goetjes@telfort.nl to announce your return.


To complete your return, we require a receipt or proof of purchase.
Items that are made especially for you cannot be returned.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 


w.goetjes@telfort.nl


Exchanges
We only replace items if they are defective or damaged. If the item didn`t fit or you didn`t like it, we will reimburse you with a different item or give you store credit. If you need to exchange it for the same item, send us an email at w.goetjes@telfort.nl and send your item to:


Dutch Knitiwit Studio
Kerkbuurt 16
1156BK Marken
Netherlands

Shipping
To return your product, you should mail your product to:
Dutch Knitiwit Studio
Kerkbuurt 16
1156BK Marken
Netherlands


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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